Fraud Investigator I
Company Name:
TSYS
Title: Fraud Investigator I Location: Nebraska-Elkhorn
Summary
Investigates fraud accounts on behalf of the client; reviews and makes recommendations for action in pursuit of recovery. May make recommendation to customer on pursuing legal action. Responsible for process from preparation, processing and finalizing case disposition. Every phase of the review process must be closely documented based on established guidelines and/or procedures.
Responsibilities
Under direct supervision, investigates cases of fraud involving loses resulting from lost or stolen bankcards, merchant fraud, customer fraud, counterfeits and fraudulent application. Collects, evaluates and documents all evidence obtained during an investigation that will require legal action. May need to establish oral and written communication with merchant, customer, client, law enforcement agencies and VISA/MasterCard/AMEX associations. Compiles detailed report on fraud cases and submits and discusses cases with police. May testify at court trials of offenders as needed. Assists in the recovery of merchant chargebacks from other financial institutions. Has the ability to handle investigations that are basic and routine; refers more complex issues to senior staff. Develops and applies basic skills in procedures, processes and techniques appropriate for this position. Maintains acceptable level of productivity measured by the number of cases and the amount recovered. Stays abreast of chargeback processes and applicable laws on credit card fraud.
Education/Experience
High School diploma or equivalent is required and 0 to 2 years specialized training/related work experience. Appropriate TSYS experience preferred.
Behaviors
Teamwork
Cooperates in a team environment
Demonstrates initiative
Adaptability
Portrays a positive attitude
Flexible; adjusts to change
Accepts supervision/guidance
Complies with Company standards/policies/procedures
Displays professionalism in both conduct and dress
Communications
Asks for help/seeks advice
Listens well/utilizes information
Quality minded
Skills and Competencies
Basic oral and written communication skills
Basic PC skills to include
Email system
MS Office
Mainframe applications as required for the position
Develops basic knowledge of TMS
Develops basic knowledge of bankcard industry
Basic customer service skills
Ability to think analytically
Basic research skills
Organization
Attention to detail
Manages time productively
Multitasked oriented
Working Conditions
Normal office environment
May be required to work overtime
Decision Making
Demonstrates effective problem solving skills
Exercise good judgment
Practices confidentiality
Contact Center Organization: Central Payment Company, LLC Fraud Investigator I Nebraska-Elkhorn 92123 Estimated Salary: $20 to $28 per hour based on qualifications.
TSYS
Title: Fraud Investigator I Location: Nebraska-Elkhorn
Summary
Investigates fraud accounts on behalf of the client; reviews and makes recommendations for action in pursuit of recovery. May make recommendation to customer on pursuing legal action. Responsible for process from preparation, processing and finalizing case disposition. Every phase of the review process must be closely documented based on established guidelines and/or procedures.
Responsibilities
Under direct supervision, investigates cases of fraud involving loses resulting from lost or stolen bankcards, merchant fraud, customer fraud, counterfeits and fraudulent application. Collects, evaluates and documents all evidence obtained during an investigation that will require legal action. May need to establish oral and written communication with merchant, customer, client, law enforcement agencies and VISA/MasterCard/AMEX associations. Compiles detailed report on fraud cases and submits and discusses cases with police. May testify at court trials of offenders as needed. Assists in the recovery of merchant chargebacks from other financial institutions. Has the ability to handle investigations that are basic and routine; refers more complex issues to senior staff. Develops and applies basic skills in procedures, processes and techniques appropriate for this position. Maintains acceptable level of productivity measured by the number of cases and the amount recovered. Stays abreast of chargeback processes and applicable laws on credit card fraud.
Education/Experience
High School diploma or equivalent is required and 0 to 2 years specialized training/related work experience. Appropriate TSYS experience preferred.
Behaviors
Teamwork
Cooperates in a team environment
Demonstrates initiative
Adaptability
Portrays a positive attitude
Flexible; adjusts to change
Accepts supervision/guidance
Complies with Company standards/policies/procedures
Displays professionalism in both conduct and dress
Communications
Asks for help/seeks advice
Listens well/utilizes information
Quality minded
Skills and Competencies
Basic oral and written communication skills
Basic PC skills to include
Email system
MS Office
Mainframe applications as required for the position
Develops basic knowledge of TMS
Develops basic knowledge of bankcard industry
Basic customer service skills
Ability to think analytically
Basic research skills
Organization
Attention to detail
Manages time productively
Multitasked oriented
Working Conditions
Normal office environment
May be required to work overtime
Decision Making
Demonstrates effective problem solving skills
Exercise good judgment
Practices confidentiality
Contact Center Organization: Central Payment Company, LLC Fraud Investigator I Nebraska-Elkhorn 92123 Estimated Salary: $20 to $28 per hour based on qualifications.
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