Lab Computing Analyst

Bachelors of Science in Computer Science, Life Science or equivalent industry experience
2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
Experience with virtual machine support
Experience with scientific instrumentation
Required Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex instrument and technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Knowledge of laboratory safety practices as defined by the Company and/or customer's site safety code.
Core Job Duties:
Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
Implements customer specified benchtop computing design and processes
Administers and assures connectivity of customer's Windows based platform
Develops, documents, and conducts periodic inventories of client systems while sharing significant knowledge of the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
Manage On-boarding, retirement and relocation of equipment
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to client's corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
Provides technical Subject Matter Expertise for new system validations and change management efforts
Develops and works with management to implement training plans for Services personnel
Develops course material and conducts training sessions on lab computing processes, strategies, solutions, and enhancements as needed
Document procedures, policies, troubleshooting and best practices
Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Draft validation and compliance documents supporting GxP computerized systems, and relevant infrastructure, including those related to compliance evaluation, and validation. Examples include SOPs, qualification protocols, risk assessment, Impact Assessment, functional and design/configuration specifications, Test plans, and change controls.
Acts as Liaison for software/hardware related inquiries
Escalates IT issues that are not resolved via regularly identified support channels.
Acts as an interface between client, business and corporate IT teams.
Creates and maintains accuracy inventory of lab equipment, PC's and software
Participates in client team meetings
Type:Temp/Contract to DirectLocation:Elkhorn, NE, USA

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